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Privacy Policy

Last updated: 28 October 2026

Nua Living ("we", "us"), a trading name of Glass Bag Recycling Limited (CRO No. 669725), operates nualiving.ie. This policy explains what personal data we collect, why, and your rights under the GDPR and Irish data protection law.

What we collect

  • Enquiry details — when you request a callback or quote, we save your name, phone number and contact preference as soon as you submit that request, so we can follow up even if you leave the remaining questions unfinished. We then save any optional answers you add automatically to the same enquiry: email address, county, your Eircode if you give it, project preferences (including the floor plan, if you chose one, when you'd like to build and who or what the home is for), details about your site (house type, access, distance from the house, existing sheds or garden rooms, mains sewer or septic tank), how you plan to finance the build, your answers to the planning-exemption checker, and anything you write in your message. We use these answers to decide how soon to follow up (a hot, warm or cold priority for our team); it never decides whether we'll quote.
  • Photos and videos — if you attach photos or videos of your site to the quote form, the files are uploaded to private (non-public) file storage and linked to your enquiry.
  • Website chat — if you use the chat assistant, your messages and its replies are stored as a transcript, along with the page you started the chat on and a random ID for your browser (so a restarted conversation can be linked to your earlier one). If you share contact details in the chat (such as your name, email address or phone number), we save them so our team can follow up, and the team is notified by email. Please don't share sensitive personal information in the chat.
  • Emails to us — emails sent to info@nualiving.ie are received through our email provider and stored (sender, subject, message and attachment details) so we can reply. If you have already made an enquiry, the email is linked to it.
  • Technical context — the page you submitted from (including any campaign tags in the link), referrer, and browser user-agent, used for spam prevention and to understand how enquiries reach us. With your enquiry we also save how you first arrived during that visit: the first page you opened, the website that linked to us (its name only), and any campaign tags or advertising click IDs in that link (see our Cookie Policy). Your IP address is used briefly to rate-limit form submissions and chat messages to prevent abuse; it is not saved with your enquiry or chat transcript.

How we use it

  • To respond to your enquiry, arrange site visits, and prepare quotes (legal basis: steps prior to a contract).
  • To send you a confirmation email about your enquiry and reply to your messages.
  • To answer your questions through the website chat assistant.
  • To keep basic records of enquiries and projects (legitimate interest).
  • To understand how people find and use the site and which of our marketing brings enquiries, using cookieless, aggregated statistics (legitimate interest), and to improve the site and see how enquiries come about using PostHog page analytics, heatmaps, error reports and session replays (legitimate interest).

We do not sell your data or share it with third parties for their marketing.

Analytics and advertising

Vercel Web Analytics counts page views and a few actions on the site (starting and sending the quote form, tapping our phone, WhatsApp or email links, and opening or using the chat). It sets no cookies, uses no browser storage and reports only aggregated figures; it does not build a profile of you. We never send it your name, contact details or anything you type, and we strip advertising click IDs from page addresses before they reach it.

When you follow a callback or model link from an article, we keep the public article address and the type of link in session storage for that tab. If you make an enquiry, that context is saved with it so we can understand which guides lead to useful conversations. It contains no contact details or form answers. Our analytics records article reads and these link choices; an association does not prove that an article caused an enquiry.

PostHog (PostHog Inc., EU Cloud — data stored in the EU) runs on every page of the public site. It sets a first-party cookie (ph_<project key>_posthog, kept for up to one year) and local and session storage entries beginning ph_, holding a random ID for your browser and visit. It records the pages you view, the links and buttons you click, heatmaps of where visitors click and scroll, and session replays of how the pages looked and how you moved through them. Everything typed into form fields is masked in your browser before anything is sent, and the text of our quote, call-back and chat forms is hidden. We never send PostHog your name, email address, phone number or anything you type. If you send us an enquiry (the quote form, a call-back request, or a chat in which you share your contact details), we link PostHog's record of your visit to that enquiry using only our random reference number for it, so our team can see how you found and used the site. PostHog then also records that the enquiry was made, the home type, county and floor plan it was about, the options you picked for when to build, who it's for and how to get back to you, whether you gave an Eircode (never the Eircode itself), our priority for it, and later whether it went ahead. If a page fails with an error, PostHog receives a technical error report with any email addresses and phone numbers removed. PostHog receives your IP address and uses it to estimate your approximate location. Details, including how to delete these items, are in our Cookie Policy.

We don't currently use advertising cookies. If we start, we will update this policy and our Cookie Policy first and ask for your consent before any are set.

Who processes it

  • Supabase (hosted in the EU) — stores enquiries, uploaded photos and videos, chat transcripts and emails we receive.
  • Resend — sends our confirmation emails, team notifications and replies, and receives emails sent to info@nualiving.ie.
  • Google (Gemini) — our AI provider. Chat messages, including recent messages from the same conversation, are sent to Google's Gemini service to generate the assistant's replies.
  • Vercel — hosts this website and provides our cookieless Web Analytics. Like any web host, it processes technical request data (such as IP address) to deliver the site and keep it secure.
  • PostHog (PostHog Inc., EU Cloud — data stored in the EU) — our product analytics: page views, clicks, heatmaps, error reports and session replays with form inputs masked, linked to an enquiry by its reference number only (see above).
  • Primestructures — our construction partner, which receives enquiry details to carry out site visits and builds.

WhatsApp

Our WhatsApp button and link open WhatsApp, a service provided by Meta. If you message us there, WhatsApp's own terms and privacy policy apply to that conversation, and we receive your message, name and phone number as shown in WhatsApp.

Retention

We keep enquiry records, uploaded files, chat transcripts and emails for as long as needed to handle your enquiry and any resulting project, and then for the periods required for legal, tax and warranty purposes. PostHog analytics data and session replays are kept only for the retention period of our PostHog plan.

Your rights

You can request access to, correction of, or deletion of your personal data, object to processing, and lodge a complaint with the Data Protection Commission. Contact us at info@nualiving.ie.