Garden home planning exemption is now law — S.I. No. 340/2026, effective 27 July 2026.See what it means for your garden →

Cookie Policy

Last updated: 28 October 2026

This page explains the cookies and browser storage nualiving.ie uses, and how to change your choice. We use first-party analytics cookies from PostHog to understand how the site is used (see below). We don’t currently use any advertising cookies.

Visitor statistics without cookies

We use Vercel Web Analytics to count page views and a few actions: starting and sending the quote form, tapping our phone, WhatsApp or email links, and opening or using the chat. It doesn't set cookies or use your browser's storage, and it reports only aggregated figures. We don't send it your name, contact details or anything you type, and we remove advertising click IDs from page addresses before they reach it. Because nothing is stored on your device, it runs without asking.

Product analytics, heatmaps and session replays (PostHog)

We use PostHog (PostHog Inc., EU Cloud — your data is stored in the EU) to see how people use the site so we can improve it. It loads on every page of the public site; it isn't loaded in our staff sign-in area. PostHog stores these items on your device for our site only:

  • ph_<project key>_posthog (a first-party cookie, kept for up to one year) and local storage entries beginning ph_ — a random ID for your browser and your current visit, so the pages you view in one visit are grouped together and return visits can be counted.
  • Session storage entries beginning ph_ — tell your open tabs apart; deleted when you close the tab.

PostHog records:

  • the pages you view, how long you stay and how far you scroll;
  • the links, buttons and other page elements you click or change (never what you type);
  • heatmaps — where visitors click and how far they scroll on each page, which we look at in aggregate;
  • session replays — a reconstruction of the pages as you saw them, with your scrolling, mouse movements and taps. Everything typed into a form field is masked in your browser before anything is sent, the text of our quote, call-back and chat forms (including your chat messages and the call-back confirmation) is hidden, and photos or videos you attach are left out;
  • error reports — technical details when something on a page fails, with any email addresses and phone numbers removed.

We never send PostHog your name, email address, phone number or anything you type, and we remove advertising click IDs from page addresses before they reach it. If you send us an enquiry, we link PostHog's record of your visit to it using only our random reference number for the enquiry (see our Privacy Policy). Like any online service, PostHog receives your IP address; it uses it to estimate your approximate location (country and town).

You can delete these items, or block them in future, by clearing cookies and site data for nualiving.ie in your browser settings or by using a browser or extension that blocks analytics.

Storage the site needs

These items are first-party (our site only), are never sent to advertisers, and are not used to follow you around other websites.

  • nua-enquiry (secure, HTTP-only cookie) — set when you request a callback. A private continuation token lets you add answers to the same enquiry from our quote, callback and chat forms without re-entering your contact details. It contains no name or phone number, expires after 24 hours, and is removed when you finish the quote details.
  • nua-attribution (session storage) — how you first arrived during this visit: the first page you opened, the website that linked to us (its name only), and any campaign tags (utm_source, utm_medium, utm_campaign, utm_term, utm_content) or ad click IDs (gclid, gbraid, wbraid, fbclid) in the link. If you send the quote form, this is saved with your enquiry so we know where it came from. It is deleted when you close the tab, and it isn't set at all if your browser sends a Do Not Track or Global Privacy Control signal.
  • nua-article-context (session storage) — the public article and type of callback or model link you selected. It contains no form answers or contact details, is saved with an enquiry when you submit one, and is deleted when you close the tab. It is not set when your browser sends Do Not Track or Global Privacy Control, or on opted-out team devices.
  • nua-chat-session (local storage) — set only when you send a message in the website chat. A random conversation ID, so the assistant keeps the context of your conversation when you move between pages or come back later.
  • nua-chat-visitor (local storage) — set only when you send a message in the website chat. A random ID for this browser, sent with your chat messages so a restarted conversation is linked to your earlier one.

The chat items stay until you clear your browser's site data.

If we start using advertising cookies, we will update this policy first and ask for your consent before any are set.

Other sites

Our WhatsApp button opens WhatsApp (a Meta service), which applies its own cookie and privacy policies. Our own team sign-in area uses a sign-in cookie for staff only; visitors to the public site don't get it.

Questions? Contact info@nualiving.ie.